Terms and Conditions

These Terms and Conditions of Sale apply to all sales of Miele products for domestic, non-commercial use in Canada between you and Miele Limited ("Miele"). You agree to these terms when you purchase any such product.

Section 1: Definitions

In this agreement, the following words and phrases shall have the corresponding meanings:

• "Customer Quote" means a valid quote supplied to you by Miele or its authorized agent;
• "You" means you, the purchaser of product as identified, to the extent applicable, on the Customer Quote or Order Confirmation under the "Customer Billing Information" heading;
• "Order Confirmation" means (i) with respect MCA Products, Miele's written, whether in digital or physical form, acceptance of your purchase order and, to the extent applicable, acknowledgement of your Customer Quote and (ii) with respect to non-MCA Products, the receipt or confirmation email provided by Miele confirming the purchase of such products; and
• MCA Products” means major domestic appliances, which encompasses all Miele products except vacuums, free standing coffee makers, Miele CareCollection, and Miele Care Products.

Section 2: Agreement

An agreement is made between you and Miele for the purchase of product(s) if and when Miele accepts your order by issuing you an Order Confirmation. Miele will consider the Order Confirmation issued when it is sent or issued to you in physical or digital form.

Section 3: Quote, Price and Specifications

The following section applies to the purchase of MCA Products from a Miele authorized agent or a Miele Experience Centre.

• A Customer Quote is valid for a maximum period of 30 days from the date of issue. If:
  • any product or
  • the price referenced for any product

  in a Customer Quote is given on the basis of a promotion of any kind, the Customer Quote as regards to that product or price is valid for the lesser of 30 days from the date of issue and the expiry of the applicable promotion, plus all applicable taxes.

• The price payable is the price specified in the Order Confirmation.
• Unless otherwise expressly agreed upon in writing by Miele, any figures, measurements, dimensions, performance values, dollar values, samples, patterns, statements, technical provisions or specifications, catalogues, brochures, depictions, photographs, models, designs, drawings, promotional materials in print or electronic format or other descriptive specifications relating to the Customer Quote (the "Promotional Specifications") are approximations only and shall not form part of this or any other agreement nor will they be treated as any representation, warranty or condition in relation to the products until confirmed by the Order Confirmation. Miele reserves the right to modify, alter or change any Promotional Specifications at any time without notice before the Order Confirmation is issued.

Section 4: Payment

• Unless otherwise stipulated by Miele,
  • for all purchases made online and all purchases of non-MCA Products, the full purchase price is due and payable at the time of order; and
  • for purchases of MCA Products from a Miele authorized agent or a Miele Experience Centre, a deposit of 25% is due and payable at the time of order with the balance due and payable at least 30 days preceding the delivery date.

  For greater certainty, if the delivery date is less than 30 days after the purchase order, the full balance is due and payable at the time of order.

• If products referenced in the same Order Confirmation are to be delivered at different times, payment for each product shall be payable in accordance with these provisions as though each product was ordered individually including the application of any applicable delivery fees.
• In addition to the purchase price payable for the products, you agree to pay all applicable goods and services tax, harmonized sales tax, sales taxes (including provincial sales taxes), or any other similar taxes payable on the purchase of the products. If you are purchasing products on a fully installed basis in the province of British Columbia, you agree to be liable for the British Columbia provincial sales tax under section 80 of the Provincial Sales Tax Act on the purchase price of the products installed in British Columbia.
• The accepted methods of payment for down payments of 25% at the point of sale are Amex, Visa or Mastercard credit cards. Outstanding balance(s) are to be settled prior to delivery. Method of payment for outstanding balance(s) are Amex, Visa, Mastercard or electronic bill payment for orders where total order value before applicable taxes is less than $15,000. For orders where total order value equals or exceeds $15,000 before applicable taxes, method of payment for outstanding balance(s) is electronic payment only.

Section 5: Delivery

• The following applies to the purchase of MCA Products from a Miele authorized agent or a Miele Experience Centre.
  • Miele will deliver your order to the location specified in the Order Confirmation, as applicable.
  • If Miele, by a cause reasonably within its control, fails to deliver the product within 30 days of scheduled date, you may terminate this agreement upon the provision of 5 business days notice. If the product is not delivered within the notice period, this agreement is terminated.
  • If the model of a particular product is discontinued or superseded and not available for delivery on the scheduled date, Miele will notify you prior to such date that:
    • at Miele's discretion, an equivalent or superior model is available, and you can agree to substitute such new model for a reasonable additional charge that Miele specifies; or
    • the model ordered is unavailable and this agreement thereby terminated.
  • Acceptance by you of an equivalent or superior model in accordance with the above alters the Order Confirmation as appropriate. Failure to accept an offer for an equivalent or superior model within 5 business days of notification terminates this agreement as regards to the applicable product.
  • If you refuse to accept delivery of any product, Miele may terminate this agreement with 5 business days notice. If you do not collect the product from Miele or pay an additional delivery charge and accept delivery of the product within the notice period, this agreement is then terminated.
  • If delivery of the product, through no fault of Miele's, is not completed within 6 months of the requested delivery date, this agreement and your order are then terminated.
  • In the event that any additional delivery is required, through no fault of Miele (for example you are not home during the scheduled delivery time), you may, at Miele’s discretion, be responsible to pay for any subsequent delivery at Miele's then current delivery rates.
  • For more information on the delivery of MCA Products please see Appendix 3.
• The following applies to the purchase of non-MCA Products through Miele’s website.
  • All purchases of products through Miele’s website will be delivered by Purolator or such other delivery provider selected by Miele from time to time. Once your purchase has been shipped, you’ll receive a shipment confirmation at the email address you provided identifying your shipment tracking number and the estimated date of delivery

Section 6: Price and Product Guarantee

If you order an MCA Product, the availability of the MCA Product and the price specified on the Order Confirmation is conditional on you taking delivery of your order within eighteen (18) months of the date of the order (as specified on the applicable Order Confirmation). In the event you do not take delivery of the MCA Product within such eighteen (18) month period, you must provide a minimum of ninety (90) days prior written notice of your desired delivery date and, if at such time:

• Miele does not have inventory of the product ordered, Miele will provide you the option of cancelling the order or, to the extent Miele has available inventory, upgrading the product to the new model of the product (if any) provided that you will be responsible for the price difference between the price specified on the Order Confirmation and the MRSP of the new model as well as confirming the specifications of the new model (such as any change in dimensions) are acceptable to you; and
• the MRSP of the product has increased, Miele will provide you the option of cancelling the order or purchasing the product at the new MRSP.

Section 7: Cancellation, Product Returns or Exchanges

• Miele products ordered by you and either delivered to you or pending delivery may be returned to or exchanged by Miele only as provided for in this section.
• Return or exchange requests for reason of cosmetic damage, manufacturing or design defects or improper installation (provided such installation was performed by Miele or its authorized agent) are subject to Miele's Standard Warranty and any applicable legal warranties. The Miele Standard Warranty is attached hereto or, if not attached, available from www.miele.ca.
• Subject to Section 7(5), and except to the extent otherwise required by applicable law (including in Québec if a warranty set out in the Consumer Protection Act (Québec) applies), return or exchange requests for Miele MCA Products for any reason other than as contemplated above, including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty, are subject to the following return policy:
  • Orders Cancelled Prior to Delivery:
    • Orders cancelled prior to shipping and within 30 days of order: Provided Miele has not commenced shipping the applicable product(s), you may cancel any order within 30 days of the order date and you will receive a full refund.
    • Orders cancelled prior to shipping, but after 30 days of order: Where Miele has not commenced shipping the applicable product(s), but 30 days or more has passed since the date of order, you may cancel your order provided that such cancellation is subject to an administrative fee of 5% of the deposit paid by you and/or minimum deposit due for applicable product(s).
    • Orders cancelled after shipping but prior to delivery: Once the product has been shipped, you may cancel an order for any undelivered product(s) provided that such cancellation is subject to a 5% cancellation fee (i.e., a fee representing 5% of the purchase price of the product, exclusive of applicable taxes).
  • Delivered Products:
    • Unopened and Delivered Products: If the product is unopened, you may return or exchange the product within 30 days of the date of delivery, provided that (i) such return or exchange will be subject to a 10% administration fee (i.e., a fee representing 10% of the purchase price of the product, exclusive of applicable taxes); and (ii) you will not receive a refund on any delivery charges paid for the delivery of the product.
    • Opened Products: If the product is opened but never used and never installed, you may return or exchange the product within 30 days of the date of delivery provided that (i) such return or exchange will be subject to a 10% restocking fee and a 10% administration fee (i.e., each such fee representing 10% of the purchase price of the product, exclusive of applicable taxes); and (ii) you will not receive a refund on any delivery charges paid for the delivery of the product.
    • Non-Returnable Products: Miele does not accept any returns or exchanges on products in the following circumstances.
      • Products that have been used and/or installed; and/or
      • If more than 30 days have passed since the product was delivered.
• Except to the extent otherwise required by applicable law, (including in Québec if a warranty set out in the Consumer Protection Act (Québec) applies), return or exchange requests for Miele vacuums (including accessories), free standing coffee makers and consumables for any reason other than as contemplated in Section 7(2), including product dissatisfaction or unsuitability and defects not covered by the Miele Standard Warranty, are subject to the following return policy:
  • Miele Vacuums and Free Standing Coffee Makers:
    • Miele Vacuums (including accessories) and Free Standing Coffee Makers purchased from a Miele Experience Centre may be exchanged or returned to a Miele Experience Centre within 30 days of the date of purchase, provided that the product is undamaged and returned in its original box along with all original contents and the original receipt.
    • Miele Vacuums (including accessories) and Free Standing Coffee Makers purchased from Miele.ca may be exchanged or returned to a Miele Experience Centre within 30 days of the date of shipment or by calling Miele's Customer Care Centre at 1-800-565-6435, provided that the product is undamaged and returned in its original box along with all original contents and the original receipt.

    Miele reserves the right to reject any request to return or exchange any Miele Vacuum or Free Standing Coffee Maker if the product is damaged or not returned in its original box along with all original contents.

  • Miele CareCollection and Miele Care Products
    • Unopened Miele CareCollection products and Miele Care Products (such as vacuum accessories, dishwasher tablets, coffee, toys, consumable, etc.) purchased from a Miele Experience Centre may be exchanged or returned to a Miele Experience Centre within 30 days of the date of purchase provided that the product is returned with the original receipt.
    • Unopened Miele CareCollection products and Miele Care Products (such as vacuum accessories, dishwasher tablets, coffee, toys, consumables, etc.) purchased from Miele.ca may be exchanged or returned to a Miele Experience Centre within 30 days of the date of shipment or by calling Miele's Customer Care Centre at 1-800-565-6435, provided that the product is returned with a copy of the receipt.

    Except in the cases of defects, opened Miele CareCollection products and Miele Care Products may not be returned or exchanged.

• If this agreement, in respect of any MCA Product ordered, is terminated prior to delivery:
  • for a cause directly attributable to Miele, including termination under Section 5(1)(b), Section 5(1)(c) or Section 5(1)(d); or
  • before the lesser of (i) 24 hours after the time of order; and (ii) to the extent applicable, the time the Miele Customer Contact Centre confirms the order with you by telephone;

  Miele will refund in full all sums paid by you for such product. Subject to your ordinary remedies at law, Miele will not, however, be liable for any interest or any other loss or damage resulting from termination.

• If this agreement, in respect of any product(s) ordered is modified prior to delivery for any reason, on the condition that the original order still remains active, there will be no fee for this change. In the case of a product change, the original pricing and/or promotion will no longer be valid, and the applicable pricing and/or promotion of the new product added to the order at time of change will be applicable.
• Notwithstanding the above, if you terminate this agreement as regards to a special order and/or a product to be designed or built to your specific specifications, all sums paid by you are forfeit.

Section 8: Ownership and Risk

Title to and risk of any loss of or damage to the product(s) you have purchased from Miele shall pass from Miele to you on the earlier of: (a) when such product(s) is/are unloaded and you take delivery thereof at the delivery point contemplated in the Order Confirmation; and (b) when you take possession of the products.

Section 9: Warranty

• The warranties available to the Miele products purchased by you are those limited warranties (i) contained in the Miele Standard Warranty attached hereto as Appendix 1 or, if not attached, as available from www.miele.ca and (ii) contained in the Miele Extended Warranty attached hereto as Appendix 2, if you purchased the Miele Extended Warranty for an additional fee. A copy of the Miele Extended Warranty is available from www.miele.ca.

  The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

• THE EXPRESS WARRANTIES CONTEMPLATED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. MIELE HEREBY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS NOT EXPRESSLY CONTEMPLATED HEREIN.
• For clarity, subscribing to a service maintenance program does not entitle you to coverage under the Miele Extended Warranty, which must be purchased separately.

Section 10: Privacy

Miele will collect, use and disclose your personal information (including name and personal address and telephone number) only in accordance with Miele's Privacy Policy as available from www.miele.ca and applicable Canadian privacy laws.

Section 11: Limitation of Liability

The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

MIELE, INCLUDING ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN ANY EVENT, MIELE'S LIABILITY SHALL NOT EXCEED THE LOWER OF (i) THE PRICE PAID FOR THE PRODUCT AND (ii) THE COST OF THE REPAIR OR REPLACEMENT (AT MIELE'S OPTION) OF THE PRODUCT (OR DEFECTIVE PART THEREOF). MIELE DOES NOT ACCEPT (AND YOU AGREE TO INDEMNIFY MIELE AGAINST) ANY LIABILITY FOR PERSONAL INJURY AND/OR PROPERTY DAMAGE EXPERIENCED BY YOU OR ANY OTHER PERSON ARISING OUT OF THE HANDLING, POSSESSION, USE OR SALE OF ANY PRODUCT PURCHASED BY YOU. MIELE DOES NOT ACCEPT ANY LIABILITY WHATSOEVER ARISING FROM ANY AND ALL CLAIMS OF THIRD PARTIES INCLUDING RESALE PURCHASERS OR END-USERS. MIELE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

Section 12: Governing Law

This agreement shall be governed by, construed and interpreted in accordance with the laws of the Province of Ontario, or the laws of the Province of Québec for Québec residents, and the laws of Canada applicable therein, excluding their rules governing conflicts of laws. Both parties hereby expressly and irrevocably attorn to the exclusive jurisdiction of the courts of competent jurisdiction sitting in Toronto, Ontario, or the courts of the Province of Québec for Québec residents, or in such other jurisdiction as Miele may enforce its rights.

Section 13: Miscellaneous

• You may also have other rights which may vary in the consumer protection legislation from province to province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.
• This agreement shall be binding upon and enure to the benefit of the respective successors and assigns of the parties, provided that you shall not assign or transfer any of your rights and obligations hereunder without the prior written consent of Miele.
• If any provision hereof is invalid or unenforceable in any jurisdiction, then, to the fullest extent permitted by law (i) the other provisions hereof shall remain in full force and effect in such jurisdiction and shall be liberally construed in favour of Miele in order to carry out the intentions of the parties hereto as nearly as may be possible and (ii) the invalidity or unenforceability of any provision hereof in any jurisdiction shall not affect the validity of unenforceability of such provision in any other jurisdiction.
• To the extent any promotional terms and conditions apply to your purchase, such promotional terms and conditions shall take precedence over these Terms and Conditions of Sale in case of a conflict. Where there is no conflict, these Terms and Conditions of Sale will apply in addition to the promotional terms and conditions.
• In any action to enforce this agreement, Miele shall, in addition to any other relief, be entitled to reasonable legal fees.
• The headings in this agreement are for purposes of reference only and shall not affect the meaning hereof.

APPENDIX 1

MIELE LIMITED WARRANTY

The following warranty conditions are valid in Canada only.

Miele Limited, (hereinafter "Miele") warrants, subject to the applicable time periods stipulated below, to the original purchaser that this product, including all of its Miele authorized parts and accessories, is free of defects in material and workmanship.

Section 1: Duration of Warranty

• This warranty is valid during the following time periods:
  • Domestic appliances in normal, non-commercial, household use
    • One (1) year. Parts and labour.
    • Additional 5 and 10 Year Limited Warranty on Sealed Refrigeration Systems: The Warranty for the Sealed Refrigeration System includes all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing. If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators, Wine Coolers, and Freezers is received by Miele:
      • within five (5) years from the date of purchase, then such defect shall be repaired at no cost to you (including parts & labour) ; or
      • after the fifth (5th) year anniversary, but prior to the tenth (10th) year anniversary of the date of purchase, this Warranty shall cover the replacement or repair of all parts of the Sealed Refrigeration System covered by the Warranty that is found to be defective in material or workmanship but shall not include labour. Upon request, such labour shall be provided by Miele and at the customary charge to the Miele Customer.
  • Domestic appliances in commercial use:
    • Six (6) months, for parts and labour.
    • Extended Warranty does not apply for any appliance in commercial use.
  • Vacuums in normal, non-commercial, household use:
    • One (1) year, upright and canister vacuums. Parts and labour.
    • Two (2) years, motor for S170 - S189 upright units. Parts and labour.
    • Seven (7) years, VortexTM motor for canister and upright units,. Parts and labour.
  • Vacuums in commercial use:
    • Six (6) months, for products used commercially. Parts and labour.
    • One (1) year for motor for canister and upright models. Parts and labour.
  • Commercial appliances sold through dealers and/or Miele authorized agents:
    • One (1) year. Parts and labour

    Commencement Date: Warranty coverage begins on the date of delivery or pickup, as applicable. If a product under warranty is replaced by Miele, the original warranty period is not extended but continues from the date of original delivery or pickup, as applicable. Notwithstanding the foregoing, in the event the appliance is installed by a Miele Certified installer, warranty coverage begins on the date of Miele Installation.

Section 2: Warranty Preconditions

• Miele assumes warranty responsibility subject to the following preconditions having been fulfilled:
  • You are the original purchaser and did not obtain the product through resale;
  • The product was purchased from Miele or an authorized Miele Agent/Dealer in Canada;
  • If applicable, the product was installed in accordance with applicable Miele installation instructions; and
  • The product is located in Canada.
• Warranty claims will only be honoured if any failure to conform to this warranty is reported in writing and the product is shipped together with proof of shipping date and purchase date to Miele or to a Miele authorized dealer/agent, as applicable, within the time period stated in Section 1 above.

Section 3: Extent of Warranty

In the event of defect in material or workmanship occurring within the applicable time period stated above, Miele will repair, or at its option replace, within a reasonable period of time, the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials. Defective products and parts become the property of Miele upon replacement.

Section 4: Exclusions

Warranty coverage excludes any product, including its parts and accessories, that:

• was not installed according to Miele's installation instruction;
• was damaged by negligence, accident, abuse, misuse, improper or abnormal usage, maintenance or transportation;
• contains non-authentic Miele accessories or replacement parts, including filters, dust bags and other non-Miele products; and
• was repaired, serviced, altered or modified by someone other than a Miele authorized service centre or technician.

Section 5: Ordinary Wear and Tear

Ordinary wear and tear shall not be considered a defect in workmanship or materials.

Section 6: Limitation of Liability

The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

• Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty, this warranty is the sole warranty offered by Miele to you. Miele disclaims any and all other representations, warranties and/or conditions to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein.
• Your sole remedies under this warranty are those described herein. Unless otherwise stated, Miele's liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages.

Section 7: Special Provincial Laws

This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.

Section 8: Customer Care

• For service under this warranty or for further information please contact Miele at:

  Miele Limited

  161 Four Valley Drive

  Vaughan, Ontario

  L4K 4V8 Canada

  
  Toll free: 1-800-565-6435

  Email: customercare@miele.ca

• Service may require that the appliance be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time ("Remote Area"), you will be responsible for either:
  • the travel expenses incurred by Miele to attend your premises; or
  • the cost of removal and shipment of the appliance from your premises to the nearest authorized Miele Service Centre.
• For a current map of Remote Areas see [NTD Link]

  Miele Limited

  Headquarters and Showroom

  161 Four Valley Drive

  Vaughan, Ontario

  L4K 4V8 Canada

  
  Phone: 1-800-565-6435

  www.miele.ca

  customercare@miele.ca

  professional@miele.ca (commercial enquiries)

APPENDIX 2

NOTICE CONCERNING THE LEGAL WARRANTY

For Quebec residents, the Quebec Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. Specifically, the goods must be usable:

• for the purposes for which they are ordinarily used; and
• in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use.

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.

MIELE EXTENDED WARRANTY

Section 1: Validity

The terms and conditions of this Miele extended warranty apply exclusively to Miele Limited ("Miele") non-commercial, domestic household appliances purchased directly from Miele (including purchases facilitated by Miele authorized agents) and/or from authorized Miele Dealers, by the original purchasing consumer ("you" or "your"), provided:

• if you purchased the product from a Miele authorized agent, you purchased and paid in full for this extended warranty from such Miele authorized agent at the time you purchased the product; or
• you purchased and paid in full for this extended warranty directly from Miele during the validity of the Miele Standard Warranty; and Miele has accepted such product for extended warranty coverage; and
• this extended warranty is valid only in Canada.

Section 2: Coverage

The coverage period for the 5 Year Total Miele Extended Warranty are 4 years and the coverage period for the 10 Year Total Miele Extended Warranty are 9 years. Coverage begins on the day immediately following the expiry of the Miele Standard Warranty as specified in the materials shipped with the product or, if not shipped, as available from www.miele.ca. During the covered period, Miele will furnish all parts and labour for all valid repair services. In the event that the cost of repair exceeds the replacement value of the product or Miele, in its sole discretion, determines that cost of repair is uneconomical, Miele may, at its sole discretion, either exchange for an equivalent model or refund the prorated value of the product. This warranty is void following any refund or exchange as contemplated by this section.

Section 3: Warranty Service

• For service under this warranty or for further information please contact Miele at:

  Miele Limited

  Headquarters and Experience Centre

  161 Four Valley Drive

  Vaughan, Ontario L4K 4V8

  Canada

  
  Toll free: 1-800-565-6435

  Email: customercare@miele.ca

• Service may require that the product be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time (“Remote Area”), you will be responsible for either:
  • the travel expenses incurred by Miele to attend your premises; or
  • the cost of removal and shipment of the product from your premises to the nearest authorized Miele Service Centre.
• For a current map of Remote Areas see [NTD Link]

Section 4: Exclusions

• Coverage specifically excludes repairs or service of:
  • commercial products;
  • options or accessories supplemental to the product;
  • light bulbs and broken glass;
  • ordinary wear and tear, including rust, scratches and marks; and
  • cosmetic damage, including noise, which does not affect the functioning of the product.
• Coverage Transferability
  • Except for Promotional Warranties (as defined below), you may transfer your Miele Extended Warranty to a third party purchaser in the event you sell (i) the covered product to such third party or, (ii) for products affixed to a dwelling, you sell the applicable dwelling to such third party, provided that, in each case, for such transfer to be valid, you cause the purchaser to notify Miele within 60 days of the sale using the contact information provided in Section 3. Such notice shall include the name, address and contact information of the purchaser and any other information reasonably requested by Miele. By accepting the transfer of a Miele Extended Warranty, the third party purchaser accepts these terms and conditions.
  • Miele Extended Warranties provided to you at no additional charge ("Promotional Warranties") are not transferable.
• Service does not include
  • repair required as a result of neglect; misuse; accident; repair, modification or alteration by service providers other than those specifically authorized by Miele;
  • failure of the customer to perform Miele's recommended maintenance and/or follow Miele's operating instructions;
  • non-Miele parts; and
  • other causes, whether internal or external to the product, which are beyond Miele's control.

  Miele does not guarantee the uninterrupted or error free functioning of the product.

  
  
• This warranty does not apply, and the customer is solely responsible for, all costs associated with (a) any non-Miele insurance premiums or deductibles and other warranties, (b) the installation of any exchange or replacement unit, and (c) the removal or reinstallation of any product that is, in the opinion of Miele, not easily accessible, and (d) of labour where Miele or its authorized service providers can identify no fault or damage to the product. Miele's standard repair service rates apply to all repair services performed which are not covered by this warranty.
• Miele Extended Warranties are not the same as Miele Custom Plans. Miele Custom Plans may include Miele Extended Warranties, in which case these terms and conditions apply, but not all Miele Custom Plans include Miele Extended Warranties. For certainty, the purchase of a Miele Extended Warranty does not entitle you to any additional benefits offered under the Miele Custom Plans.

Section 5: Repair Parts

All repairs parts will be provided on an exchange basis. All parts supplied will be new or equivalent. Any and all parts removed or replaced become the property of Miele.

Section 6: Limitation of Liability

The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.

• The limited warranty and this extended warranty are the sole warranties offered by Miele to you. Miele disclaims any and all other representations, warranties and/or conditions to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein.
• Your sole remedies under this extended warranty are those described herein. Unless otherwise stated, Miele's liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages.

Section 7: Special Provincial Laws

This warranty gives you certain specific legal rights. You may also have other rights which may vary from province to province within Canada. Some provinces do not allow limitation or exclusion of liability and/or implied warranties. Accordingly, certain limitations and exclusions may not apply.

APPENDIX 3

MIELE DELIVERY POLICY

Section 1: Warehousing and Stock

Miele will provide warehousing facilities in major metropolitan areas across Canada to facilitate economically feasible direct-to-consumer home deliveries. Miele will endeavour to stock sufficient product within each warehouse to reduce the occurrence of back orders.

Section 2: Miele's Direct Home Delivery Service

• Where your premises, as identified on the Order Confirmation, are within a major metropolitan centre, as defined by Miele from time to time, and it is deemed by Miele in its sole discretion to be economically feasible, Miele will deliver and, if applicable, install the product ordered by you directly to your premises from Miele's nearest warehouse (the "Direct Home Delivery Service").
• Where you are eligible for Direct Home Delivery Service, Miele will:
  • contact you 24 to 48 hours prior to the scheduled delivery date to confirm the delivery address and to provide an estimated time of delivery. If delivery is delayed by more than two hours from the estimated time, Miele will contact you to arrange a new delivery time and/or date;
  • ensure all of its delivery and installation staff are properly trained and clearly identified as "Miele Authorized Delivery Service". All staff will be required to provide Miele with a satisfactory police reference check;
  • take all reasonable precautions to avoid damaging your property, including having delivery staff or agents:
    • wearing protective footwear coverings;
    • using proper delivery equipment;
    • using floor coverings and pads; and
    • using any other means deemed reasonably necessary by Miele to reduce the risk of damage to your property or the product.

    However, for health and safety reasons, all delivery and installation staff must wear approved safety footwear at all times;

  • instruct its delivery staff to place the product in the area requested by you provided such request is reasonable; and
  • if requested, remove and dispose of all packing materials and inspect the product for damage. If any damage is discovered during inspection, the delivery staff will report it as soon as practicable to the Miele Customer Service Department. If no damage is discovered, you will acknowledge that the product was delivered "Free and Clear of Damages" on the delivery receipt.

  If you do not request removal and disposal of packing materials, Miele recommends that the packing be removed by a Miele Certified Installer. If you unpack the product yourself and discover damage, you must report such damage to Miele within 48 hours of the time of delivery to have any remedy. If reported in time, Miele will consider the form of damage and may, in its sole discretion, remove and replace, exchange or discount the damaged product.

• Where Miele determines that the Direct Home Delivery Service is not available, Miele will appoint a third party to deliver the product from Miele to you upon terms similar those of the Direct Home Delivery Service.
• In the event where the scheduled delivery is not cancelled directly with Miele by at least 8am of the day of delivery, you will be charged the amount outlined in the order confirmation for the intended delivery and , in Québec, the amount permitted by law. In addition, you will be charged the equivalent amount for any subsequent delivery.

Section 3: Removal and Disposal of Old Appliances

• If requested, Miele will move an old appliance from the new product's location provided the old appliance is (i) disconnected and (ii) uninstalled. Although precautions will be taken, Miele will not be liable for any water, oil or other damage caused, derived from or associated with the removal of any old appliance. Where Miele personnel or Miele determine, in their sole discretion that an old appliance should not be moved by Miele for whatever reason, Miele reserves the right not to move any old appliance.
• Provided that the old appliance can be moved without damaging your property and if you have selected to purchase this service from Miele, Miele will dispose of the old appliance subject to the then current charges disclosed to you at the time of purchase.

Section 4: Laundry Installation

If properly trained and designated as a Miele "Certified Laundry Installer", delivery staff will offer to install and provide basic training on Miele laundry appliances other than gas dryers. The delivery staff will not install Miele cooking or dishwasher appliances.

Section 5: Force Majeure

• In no event shall Miele be liable for failed or delayed delivery arising directly or indirectly from acts of God, war, threat of war, hostilities, civil commotion, governmental laws, orders or regulations, actions by governmental agencies, fire, explosion, accidents, labour disputes, trade and other restrictions, shortage or control of energy supplies or raw materials, inability of Miele to purchase materials at a commercially reasonable price, a default by Miele's supplier, unavailability or delay of transportation or other similar or dissimilar circumstances affecting Miele or any entity directly or indirectly connected with the sale, manufacture or delivery of the products or components thereof (any of which is a "Force Majeure"). Miele may, at its option and without liability or loss, cancel or extend the time of delivery due to any Force Majeure. This provision shall apply even if a Force Majeure occurs after a prior delay from another cause or causes.
• In the event of a Force Majeure, Miele may allocate its available supply, without obligation to purchase similar goods from other sources, among itself and its customers, including those not under contract, on such basis as it determines to be reasonable.
• If you cannot accept delivery because of any Force Majeure, Miele at its option may cancel the delivery and the related agreement without liability to you or extend the time for delivery originally specified for a period equal to the length of such Force Majeure.

Please read about our detailed Terms & Conditions applicable to Miele Customer Plans (Miele ForeverCare) by clicking here.

Effective January 1, 2012
Updated October 15, 2021