These Terms and Conditions of Sale apply to all sales of Miele products for domestic, non-commercial use in Canada between you and Miele Limited ("Miele"). You agree to these terms when you purchase any such product.
In this agreement, the following words and phrases shall have the corresponding meanings:
An agreement is made between you and Miele for the purchase of product(s) if and when Miele accepts your order by issuing you an Order Confirmation. Miele will consider the Order Confirmation issued when it is sent or issued to you in physical or digital form.
The following section applies to the purchase of MCA Products from a Miele authorized agent or a Miele Experience Centre.
in a Customer Quote is given on the basis of a promotion of any kind, the Customer Quote as regards to that product or price is valid for the lesser of 30 days from the date of issue and the expiry of the applicable promotion, plus all applicable taxes.
For greater certainty, if the delivery date is less than 30 days after the purchase order, the full balance is due and payable at the time of order.
If you order an MCA Product, the availability of the MCA Product and the price specified on the Order Confirmation is conditional on you taking delivery of your order within eighteen (18) months of the date of the order (as specified on the applicable Order Confirmation). In the event you do not take delivery of the MCA Product within such eighteen (18) month period, you must provide a minimum of ninety (90) days prior written notice of your desired delivery date and, if at such time:
Miele reserves the right to reject any request to return or exchange any Miele Vacuum or Free Standing Coffee Maker if the product is damaged or not returned in its original box along with all original contents.
Except in the cases of defects, opened Miele CareCollection products and Miele Care Products may not be returned or exchanged.
Miele will refund in full all sums paid by you for such product. Subject to your ordinary remedies at law, Miele will not, however, be liable for any interest or any other loss or damage resulting from termination.
Title to and risk of any loss of or damage to the product(s) you have purchased from Miele shall pass from Miele to you on the earlier of: (a) when such product(s) is/are unloaded and you take delivery thereof at the delivery point contemplated in the Order Confirmation; and (b) when you take possession of the products.
The warranties available to the Miele products purchased by you are those limited warranties (i) contained in the Miele Standard Warranty attached hereto as Appendix 1 or, if not attached, as available from www.miele.ca and (ii) contained in the Miele Extended Warranty attached hereto as Appendix 2, if you purchased the Miele Extended Warranty for an additional fee. A copy of the Miele Extended Warranty is available from www.miele.ca.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
Miele will collect, use and disclose your personal information (including name and personal address and telephone number) only in accordance with Miele's Privacy Policy as available from www.miele.ca and applicable Canadian privacy laws.
The following provision is inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
MIELE, INCLUDING ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN ANY EVENT, MIELE'S LIABILITY SHALL NOT EXCEED THE LOWER OF (i) THE PRICE PAID FOR THE PRODUCT AND (ii) THE COST OF THE REPAIR OR REPLACEMENT (AT MIELE'S OPTION) OF THE PRODUCT (OR DEFECTIVE PART THEREOF). MIELE DOES NOT ACCEPT (AND YOU AGREE TO INDEMNIFY MIELE AGAINST) ANY LIABILITY FOR PERSONAL INJURY AND/OR PROPERTY DAMAGE EXPERIENCED BY YOU OR ANY OTHER PERSON ARISING OUT OF THE HANDLING, POSSESSION, USE OR SALE OF ANY PRODUCT PURCHASED BY YOU. MIELE DOES NOT ACCEPT ANY LIABILITY WHATSOEVER ARISING FROM ANY AND ALL CLAIMS OF THIRD PARTIES INCLUDING RESALE PURCHASERS OR END-USERS. MIELE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
This agreement shall be governed by, construed and interpreted in accordance with the laws of the Province of Ontario, or the laws of the Province of Québec for Québec residents, and the laws of Canada applicable therein, excluding their rules governing conflicts of laws. Both parties hereby expressly and irrevocably attorn to the exclusive jurisdiction of the courts of competent jurisdiction sitting in Toronto, Ontario, or the courts of the Province of Québec for Québec residents, or in such other jurisdiction as Miele may enforce its rights.
The following warranty conditions are valid in Canada only.
Miele Limited, (hereinafter "Miele") warrants, subject to the applicable time periods stipulated below, to the original purchaser that this product, including all of its Miele authorized parts and accessories, is free of defects in material and workmanship.
Commencement Date: Warranty coverage begins on the date of delivery or pickup, as applicable. If a product under warranty is replaced by Miele, the original warranty period is not extended but continues from the date of original delivery or pickup, as applicable. Notwithstanding the foregoing, in the event the appliance is installed by a Miele Certified installer, warranty coverage begins on the date of Miele Installation.
In the event of defect in material or workmanship occurring within the applicable time period stated above, Miele will repair, or at its option replace, within a reasonable period of time, the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials. Defective products and parts become the property of Miele upon replacement.
Warranty coverage excludes any product, including its parts and accessories, that:
Ordinary wear and tear shall not be considered a defect in workmanship or materials.
The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.
For Quebec residents, the Quebec Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant. Specifically, the goods must be usable:
For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.
The terms and conditions of this Miele extended warranty apply exclusively to Miele Limited ("Miele") non-commercial, domestic household appliances purchased directly from Miele (including purchases facilitated by Miele authorized agents) and/or from authorized Miele Dealers, by the original purchasing consumer ("you" or "your"), provided:
The coverage period for the 5 Year Total Miele Extended Warranty are 4 years and the coverage period for the 10 Year Total Miele Extended Warranty are 9 years. Coverage begins on the day immediately following the expiry of the Miele Standard Warranty as specified in the materials shipped with the product or, if not shipped, as available from www.miele.ca. During the covered period, Miele will furnish all parts and labour for all valid repair services. In the event that the cost of repair exceeds the replacement value of the product or Miele, in its sole discretion, determines that cost of repair is uneconomical, Miele may, at its sole discretion, either exchange for an equivalent model or refund the prorated value of the product. This warranty is void following any refund or exchange as contemplated by this section.
Miele does not guarantee the uninterrupted or error free functioning of the product.
All repairs parts will be provided on an exchange basis. All parts supplied will be new or equivalent. Any and all parts removed or replaced become the property of Miele.
The following provisions are inapplicable in Québec to Québec residents to whom the Quebec Consumer Protection Act applies.
This warranty gives you certain specific legal rights. You may also have other rights which may vary from province to province within Canada. Some provinces do not allow limitation or exclusion of liability and/or implied warranties. Accordingly, certain limitations and exclusions may not apply.
Miele will provide warehousing facilities in major metropolitan areas across Canada to facilitate economically feasible direct-to-consumer home deliveries. Miele will endeavour to stock sufficient product within each warehouse to reduce the occurrence of back orders.
However, for health and safety reasons, all delivery and installation staff must wear approved safety footwear at all times;
If you do not request removal and disposal of packing materials, Miele recommends that the packing be removed by a Miele Certified Installer. If you unpack the product yourself and discover damage, you must report such damage to Miele within 48 hours of the time of delivery to have any remedy. If reported in time, Miele will consider the form of damage and may, in its sole discretion, remove and replace, exchange or discount the damaged product.
If properly trained and designated as a Miele "Certified Laundry Installer", delivery staff will offer to install and provide basic training on Miele laundry appliances other than gas dryers. The delivery staff will not install Miele cooking or dishwasher appliances.
Please read about our detailed Terms & Conditions applicable to Miele Customer Plans (Miele ForeverCare) by clicking here.
Effective January 1, 2012
Updated October 15, 2021
Purchases These terms and conditions apply to Miele Limited/Miele Limiteé eGift cards purchased online at www.miele.ca. By purchasing an eGift card, you agree to all of these terms and conditions.
During the purchasing process, we may collect some data on your user session activity. Any information collected is subject to our privacy policy. This information, as well as the information provided during the product purchasing process, can be used by Miele Limited.
Miele Limited reserves the right to refuse any order for any reason. eGift cards can only be used for online purchases through www.miele.ca and participating Miele agent websites. eGift cards are never valid for prior purchases. If you use eGift cards to purchase products that cost more than the value of the eGift card, you are responsible for paying the difference in cost.
If you have not received an email confirming your purchase to the email address you provided within 24 hours of your purchase, please contact us by sending a message to giftcard@miele.com.
Orders of eGift cards are subject to validation of your payment information. In the event of a discrepancy, your eGift card order may not be processed until successful validation of your payment information.
It is your responsibility to ensure that all information provided to us is correct and accurate. We are not responsible for eGift cards that are undeliverable or not received due to incorrect email addresses. If any of the information you provided to us is inaccurate and needs to be corrected, please contact us by sending a message to giftcard@miele.com.
eGift cards cannot be returned or redeemed for cash, except in Quebec where applicable by law.
eGift cards are not refundable, except in Quebec where applicable by law. Products purchased using an eGift card, and returned in accordance with http://ca.miele.ca/en/Home/Terms, will be refunded by issuance of a new eGift card, refund to credit card or by cheque, at Miele’s discretion.
Miele Limited eGift cards have no expiration date and no fees.
You can check the balance on your eGift card by visiting www.miele.ca.
You may not use your eGift card to purchase other eGift cards. eGift cards cannot be reloaded, transferred, resold or redeemed for cash, except in Quebec if rights differ under applicable by law. eGift cards can only be used for online purchases through www.miele.ca and participating Miele agents websites.
Ownership and risk of loss of eGift cards will be passed on to you, the purchaser, as soon as the purchase has taken place and the confirmation is emailed to the address you provided. Miele Limited is not responsible for lost or stolen eGift cards.
eGift cards that are lost or stolen after having been received will only be replaced provided the eGift card is still unused in the Miele Limited system. eGift cards that are lost or stolen will not be replaced unless the purchaser can provide all proof requested by Miele Limited that they are in fact the purchaser and proof of payment. eGift cards have cash value and should therefore be treated as such.
Except for residents of Quebec, these terms and conditions will be governed under the laws of Ontario. For residents of Quebec, these terms and conditions will be governed under the laws of Quebec.
For all inquiries related to eGift cards please contact us via email at giftcard@miele.com.
These Terms and Conditions of Sale apply to Miele Triflex HX1 cordless stick vacuum cleaners purchased online at www.miele.ca between November 6 and November 26, 2020 for domestic, non-commercial use in Canada between you and Miele Limited (“Miele”). You agree to these terms when you purchase any such appliance.
Online pre-order purchases of the Miele Triflex HX1 cordless stick vacuum cleaners are limited to one (1) per household during the pre-order period.
Online pre-order purchases are applicable to the following products and may not be combined with any other Miele products available online at www.miele.ca:
During the purchasing process, we may collect some data on your user session activity. Any information collected is subject to our privacy policy. This information, as well as the information provided during the product purchasing process, can be used by Miele Limited.
Miele Limited reserves the right to refuse any order for any reason.
All pre-orders will be invoiced and shipped on or before November 27, 2020. Miele will deliver your order to the location specified in the Order Confirmation. Upon shipment of the pre-order, an email confirmation will be sent to the email used for the Order Confirmation.
Unless otherwise stipulated by Miele, the full purchase price is due and will automatically be charged at the time of order completion and shipping. Pre-orders are subject to validation of your payment information. In the event of a discrepancy, your pre-order may not be processed until successful validation of your payment information. It is your responsibility to ensure that all information provided to us is correct and accurate.
In addition to the purchase price payable for the products, you agree to pay all applicable shipping fees and applicable goods and services tax, harmonized sales tax, sales taxes (including provincial sales taxes), or any other similar taxes payable on the purchase of the products.
For cancellation or exchange requests of online pre-order purchases, please contact our Customer Contact Centre by completing the Cancellation and Inquiry Form from www.miele.ca. For amendments or changes to online pre-orders, your order must be cancelled and a new online pre-order must be placed. Unopened products may be eligible for return or exchange within 30 days of purchase of product.
The warranties available to the Miele pre-order purchases for the Triflex HX1 are those limited warranties (i) contained in the Miele Standard Warranty attached hereto or, if not attached, as available from www.miele.ca and (ii) contained in the Miele Extended Warranty if you purchased the Miele Extended Warranty for an additional fee. Miele reserves the right to amend the terms of either warranty at any time without notice. A copy of the Miele Extended Warranty is available from www.miele.ca.
Miele will collect, use and disclose your personal information (including name and personal address and telephone number) only in accordance with Miele's Privacy Policy as available from www.miele.ca and applicable Canadian privacy principles.
MIELE, INCLUDING ITS PARENT, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN ANY EVENT, MIELE’S LIABILITY SHALL NOT EXCEED THE LOWER OF (i) THE PRICE PAID FOR THE PRODUCT AND (ii) THE COST OF THE REPAIR OR REPLACEMENT (AT MIELE’S OPTION) OF THE PRODUCT (OR DEFECTIVE PART THEREOF). MIELE DOES NOT ACCEPT (AND YOU AGREE TO INDEMNIFY MIELE AGAINST) ANY LIABILITY FOR PERSONAL INJURY AND/OR PROPERTY DAMAGE EXPERIENCED BY YOU OR ANY OTHER PERSON ARISING OUT OF THE HANDLING, POSSESSION, USE OR SALE OF ANY PRODUCT PURCHASED BY YOU. MIELE DOES NOT ACCEPT ANY LIABILITY WHATSOEVER ARISING FROM ANY AND ALL CLAIMS OF THIRD PARTIES INCLUDING RESALE PURCHASERS OR END-USERS. MIELE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
This agreement shall be governed by, construed and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, excluding their rules governing conflicts of laws. Both parties hereby expressly and irrevocably attorn to the exclusive jurisdiction of the courts of competent jurisdiction sitting in Toronto, Ontario or in such other jurisdiction as Miele may enforce its rights.
The following warranty conditions are valid in Canada only.
Miele Limited, (hereinafter "Miele") warrants to the original purchaser that this product, including all of its Miele authorized parts and accessories, is free of defects in material and workmanship.
Cordless stick vacuums in normal, non-commercial, household use:
Warranty coverage begins on the date of purchase. If a product under warranty is replaced by Miele, the original warranty period is not extended but continues from the date of original purchase.
Miele assumes warranty responsibility subject to the following preconditions having been fulfilled:
Warranty claims will only be honoured provided that any failure to conform to this warranty is reported in writing and the product is returned together with proof of purchase date to Miele or to a Miele authorized dealer, as applicable, within the time period stated in Section 1 above.
This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.
For service under this warranty or for further information please contact Miele at:
Effective November 6, 2020